Full course description
Who do you think is the most efficient manager: the one who has an answer to every question and takes charge of all the operational aspects of his/her business, or the one whose team spots problems and comes up with innovative solutions? The latter, of course! But for your team to suggest ideas routinely rather than occasionally, over half of your staff must participate. However, they can be reluctant to express themselves, especially if they have had bad experiences: ideas criticized, rejected or just plain ignored. As a manager, it's up to you to show confidence in your staff members and encourage them to make suggestions. You must create regular opportunities to listen to your team and adopt the good habits that will help them overcome their reticence.