Full course description
A project for change can trigger different reactions among your team members. Whether they react in a lively manner or appear despondent or indifferent, you, as a manager, need to consider their feelings, take account of the different phases they go through and support them during the change. This session will show you how to identify the different phases a staff member can go through when faced with change. You will learn how to adapt your communication according to each person's feelings.