|“Quality service” can seem very subjective. How is this quality going to be evaluated by a customer? You need to be aware that the quality of your service is going to be evaluated according to different criteria such as efficiency, friendliness, simplicity and so on. There are therefore many issues to take into account. You need to ask yourself about the different expectations of your clients and about the things that influence them.This session will help you understand how your service can make a difference to your clients by helping you be conscious about the things that influence their expectations, and it will also help you to respond to them in the best possible way.