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Managing Client Dissatisfaction is a Course

Managing Client Dissatisfaction


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Full course description

As a customer, you no doubt remember having received such poor service from someone that you took your business elsewhere. As a result, you understand the importance of looking after dissatisfied clients so that you don’t lose them. However, many service providers make do with handling complaints superficially, and this leaves clients feeling frustrated. This training course will allow you to go further by understanding the different expectations clients may express in a complaint and giving you a 4-step method to manage a complaint accordingly.